Privacy Policy – Dreams Furniture Bangladesh

Effective Date: 20th May 2025

Dreams Furniture Bangladesh (“we,” “us,” or “our”) is deeply committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (dreamsfurniturebd.com, “Website”) or use our services. Your trust is important to us, and we want you to understand how we handle your data.

1. What Information We Collect

We collect information to provide and improve our services to you. This may include:

  • Information You Provide Directly:

    • Contact Details: Your name, email address, phone number, and shipping/billing address.

    • Account Details: If you create an account, your username and password.

    • Order Details: Information about products you purchase, your order history, and payment information (processed securely by our payment partners).

    • Communications: Any information you share when you contact us with inquiries, feedback, or for customer support.

    • (Optional) Demographic Information: Such as age, gender, or product preferences, if you choose to provide it.

  • Information We Collect Automatically (When you use our Website):

    • Log Data: Your IP address, browser type, operating system, the pages you visited on our site, dates/times of access, and referring URLs.

    • Cookies and Similar Technologies: We use cookies (small text files stored on your device), web beacons, and similar technologies to understand your browsing behavior and preferences. This helps us personalize your experience, improve our Website, and offer relevant advertisements. (See section 4 for more on Cookies).

    • Device Information: Details about the device you use to access our Website, such as device type, model, and unique identifiers (where applicable).

  • Information from Third Parties:

    • We may receive information from third-party services, for example, if you interact with our social media pages or from our payment processors to confirm transactions.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Providing and Improving Our Services:

    • To process and fulfill your orders efficiently.

    • To provide customer support and respond to your requests.

    • To personalize your shopping experience on our Website.

    • To improve our Website design, product offerings, and overall services.

    • To manage your account, if you have one.

  • Communicating with You:

    • To send you order confirmations, shipping updates, and other important transactional information.

    • To respond to your inquiries and feedback.

    • To send you promotional emails and newsletters about our new products, special offers, and events (only with your explicit consent, and you can opt-out anytime).

  • Marketing and Advertising:

    • To show you relevant advertisements and offers that might interest you.

    • To measure the effectiveness of our advertising campaigns.

    • To analyze trends and user behavior to improve our marketing strategies.

  • Legal Compliance and Security:

    • To protect our Website, services, and users from fraud, unauthorized access, and other illegal activities.

    • To enforce our Terms and Conditions.

    • To comply with applicable laws, regulations, and legal processes in Bangladesh.

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances and with the following trusted parties:

  • Service Providers: We share information with third-party companies that perform essential services on our behalf, such as payment processing (e.g., bKash, Nagad, banks), shipping and delivery companies, website hosting, data analytics, and marketing assistance. These providers are only given the information necessary to perform their specific services and are contractually obligated to protect your data.

  • Business Partners: Occasionally, we may collaborate with trusted partners to offer products or services. We will only share your information with them if you explicitly consent to such sharing.

  • Legal Authorities: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

  • Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transition, your personal information may be transferred to the new business entity. We will notify you if such a transfer occurs and any changes to this Privacy Policy.

  • With Your Explicit Consent: We may share your information with other third parties when we have your clear consent to do so.

  • Affiliated Companies: We may share information with our parent company, subsidiaries, or other affiliated companies for internal operational purposes, always under strict confidentiality.

4. Cookies and Your Choices About Them

Cookies help us provide a better website experience. We use different types:

  • Essential Cookies: Necessary for the Website to function (e.g., keeping items in your cart, allowing you to log in).

  • Performance & Analytics Cookies: Help us understand how visitors use our Website (e.g., which pages are most popular) so we can improve it.

  • Functionality Cookies: Remember your preferences (e.g., language, region) to provide a more personalized experience.

  • Advertising Cookies: Used to deliver advertisements more relevant to you and your interests, both on our site and on other websites.

Managing Your Cookies: Most web browsers allow you to control cookies through their settings. You can usually set your browser to block or alert you about these cookies, but some parts of the site may not then work.

5. Your Privacy Rights and Choices

You have certain rights regarding your personal information:

  • Access and Update: You can access and update your personal information by logging into your account on our Website. If you need assistance, please contact us.

  • Opt-Out of Marketing Communications: You can unsubscribe from our promotional emails at any time by clicking the “unsubscribe” link at the bottom of any email or by contacting us directly.

  • Data Retention: We keep your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to provide you with our services, or as required by applicable Bangladeshi law (e.g., for tax and accounting purposes).

  • Data Security: We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These include encryption, firewalls, and secure server facilities. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

6. Data Transfer (International)

Your information may be processed and stored on servers located outside of Bangladesh where our service providers may operate. If we transfer your information outside Bangladesh, we will take appropriate steps to ensure that your information is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

7. Children’s Privacy

Our Website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take steps to delete such information.

8. Links to Other Websites

Our Website may contain links to third-party websites. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices or content of such websites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically. Your continued use of our Website after any changes constitutes your acceptance of the new Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us:

Dreams Furniture Bangladesh
Kha-199/2-199/4, Bir Uttam Rafiqul Islam Ave
Dhaka 1212, Bangladesh
Phone: 01340424688
Email: service@dreamsfurniturebd.com
Website: dreamsfurniturebd.com