Refined Refund & Returns Policy – Dreams Furniture Bangladesh 

Our Promise to You

At Dreams Furniture Bangladesh, your satisfaction is our top priority. We strive to ensure every piece of furniture you purchase meets your expectations and our high-quality standards. If, for any reason, you’re not completely happy with your order, we’re here to help. Please take a moment to review our Refund & Returns Policy.

When Can You Request a Refund or Return?

You may be eligible for a refund or return in the following situations:

  1. Product Arrived Damaged or Defective: If your furniture arrives with any damage incurred during transit or has a manufacturing defect.

  2. Incorrect Product Received: If you receive an item that is different from what you ordered on our website.

  3. Change of Mind: If you’ve had a change of heart after receiving your product (subject to the conditions outlined below).

Important Notes on Non-Returnable/Non-Refundable Items

Please note that some items cannot be returned or refunded unless they arrive damaged, defective, or incorrect:

  • Custom-Made Furniture: Items specifically designed and built to your unique specifications.

  • Assembled Items: Furniture that has been assembled by you or our team (unless a defect becomes apparent after assembly, attributable to manufacturing).

  • Used, Damaged, or Altered Items: Products that show signs of use, have been damaged by the customer, or altered in any way after delivery.

  • Items Without Original Packaging: Products must be returned with all original packaging, tags, and accessories intact.

Timeframes for Making a Claim

To ensure a smooth process, please adhere to the following timelines:

  • For Damaged, Defective, or Incorrect Products: Please inspect your order upon delivery and notify us within 7 days of receiving the item(s).

  • For Change of Mind Returns: You must inform us of your decision to return the product within 3 days of receiving it. The product must then be returned to us within 7 days from your notification.

Conditions for “Change of Mind” Returns

If you’re returning an item due to a change of mind, it must meet these conditions to be eligible for a refund:

  • The item must be in its original, unused, and resalable condition.

  • All original packaging, tags, manuals, and accessories must be included and intact.

  • A restocking fee of [10-20]% (clearly state your exact percentage or range) of the product price may apply to cover processing and handling. This will be confirmed during the return authorization.

How to Initiate a Return or Refund Request

  1. Contact Us Promptly: Reach out to our Customer Service team via:

  2. Provide Your Details: Please have your order number ready and provide a clear description of the issue (and photos if it’s regarding damage or a defect).

  3. Follow Our Guidance: Our team will assess your request and guide you through the necessary steps for the return process, including providing a Return Authorization if applicable.

Return Shipping Costs

  • Our Responsibility: If the return is due to our error (damaged, defective, or incorrect product), Dreams Furniture BD will cover the reasonable costs of return shipping.

  • Your Responsibility: For “change of mind” returns, you will be responsible for arranging and paying for the return shipping costs. We recommend using a trackable shipping service.

Processing Your Refund

  • Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the return conditions.

  • Notification: We will notify you of the approval or rejection of your refund.

  • Timeline: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days from the date we receive and approve the return.

Exchanges & Replacements

If you received a damaged, defective, or incorrect item, we are happy to offer a replacement for the same item, subject to availability. Please discuss this with our Customer Service team when you report the issue.

Our Commitment to Fair Practice

This Refund & Returns Policy is designed to be fair and transparent and is in accordance with the consumer protection laws of Bangladesh. Your statutory rights are not affected.

Have Questions? We’re Here to Help!

If you have any questions or need clarification regarding our Refund & Returns Policy, please don’t hesitate to contact us:

Dreams Furniture BD
Kha-199/2-199/4, Bir Uttam Rafiqul Islam Ave
Dhaka 1212, Bangladesh
Phone: 01340424688
Email: service@dreamsfurniturebd.com
Website: dreamsfurniturebd.com